Tuesday, February 8, 2011

the benefits of tagging, social bookmarking and other user centered contributions

I found yet another interesting article via zdnet.com about assessing the business benefits of social business .

If you read this article replacing Enterprise 2.0 with Library 2.0 it could in many ways stand as proxy for any of a dozen articles I've perused in the course of my library studies thus far including similar concerns for cost benefits analysis, integration, security measures... even the statement that   " there’s still enough uncertainty to make more conservative organizations take a wait and see approach, even as many of them that I speak with now realize that broad deployment of social tools is now primarily a timing issue."

It's that sense of inevitability that makes me wonder why, if multiple disciplines are holding essentially the same dialogue, there isn't more conversation going on across disciplines than I've encountered thus far. Of course it may be that I am  simply not looking exhaustively as I might, but as much of a hot topic as this has become, it shouldn't be too difficult to uncover such collaboration attempts. To harken back to an earlier post on branding, how much do we treat a library like any other corporate venture in order increase customer satisfaction?

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